caring for your bag

• constructed using the highest quality nylon, rafa star bags are both highly durable and water resistant. to ensure long life, we recommend keeping our products away from excessive heat and long term exposure to damp.

• over time creases may appear which is a natural characteristic of the fabric.

• if your bag gets dirty we advise cleaning it with warm soapy water and a soft clean cloth. be sure to use a mild soap and test an inconspicuous area of the bag beforehand. clean gently, removing any excess moisture with a dry clean cloth. leave it to dry naturally in a well-ventilated area. never use artificial heat to dry your bag as this can cause permanent damage.

• whilst our bags are designed to carry all the items you will need day to day for your baby, overloading your bag may result in unnecessary stress on the straps and zippers and may also lead to the shape of your bag becoming distorted. any such damage would constitute misuse. take care not to overfill your bag.

• we recommend that when zipping and unzipping your bag you place it onto a flat surface. do not hold it by the actual zips to open and close it.

• please note that care must be taken with all rafa star bags to avoid scuffing against rough surfaces.

• we use premium plating on all our metal features but please be aware that this can fade over time depending on environmental factors and heavy use. take care not to accidentally scrape hardware as this can damage the plating.

• do not put your rafa star bag in the washing machine.

• when your bag isn’t in use, we recommend storing it in a dry environment, out of direct sun light.

• please note that your consumer warranty does not cover any damage caused by normal wear and tear, improper use, neglect, accidental damage, abrasion, exposure to extreme temperatures, water damage or the natural deterioration of materials and fittings over time, including zip wear.